Legal

Privacy Policy

Last updated: May 26, 2026

Panelario ("we", "us") is a parametric surface design tool. We respect your privacy and collect only the minimum data necessary to deliver our service.

1. What We Collect

DataWhenPurpose
Email addressWhen you register or sign inAccount identification, login codes, transactional emails
Device fingerprintWhen a subscriber opens the appEnforce device limit (max 2 registered, 1 concurrent session)
Country & languageAutomatically from your browserLocalization and aggregate analytics

The device fingerprint is a one-way hash derived from browser and screen properties. It cannot be reversed to identify you personally. Device fingerprints are stored only for active subscribers.

2. What We Do NOT Collect

3. Website Analytics

We use Cloudflare Web Analytics to measure website traffic. This service uses no cookies, collects no personal data, and does not track individual visitors. It provides only aggregate statistics (page views, countries, referrers).

4. Anonymous Usage Metrics

To improve the platform and help manufacturers understand their visibility, we collect anonymous aggregated counters:

These metrics contain no personal data — no IP addresses are stored, no cookies are used, and no individual users are identified or tracked across sessions. Data is stored as monthly aggregate totals only. Legal basis: legitimate interest (GDPR Art. 6(1)(f)).

5. Customer Pins on the Manufacturer Map

You may voluntarily place a "customer pin" on the manufacturer map to indicate interest in fabrication services. Here is what we collect and how it is handled:

DataStored?Visible to all visitors?Visible to verified manufacturers?
Email addressYes (encrypted at rest)NeverNever — used only to deliver messages from the system
City nameYesYes — shown on the map as an approximate pinYes
GPS coordinatesNot stored — city is geocoded server-side to approximate city-centre coordinatesCity-centre onlyCity-centre only
Posted dateYesYesYes
Material / finish / size preferencesYes (if provided)NoYes
Free-text noteYes (max 500 characters, if provided)NoYes

Public visibility: Customer pins are visible to all visitors on the map. However, only the city location and posted date are shown publicly. Detailed preferences (material, finish, size, note) and the ability to contact you are available only to verified manufacturers who are logged in.

How contact works: Manufacturers cannot see your email address. When a verified manufacturer clicks "Contact", their message is sent to you by our system. Your email is revealed only when you choose to reply. Each manufacturer may contact you at most once per 30 days.

Automatic expiry: Pins are automatically deleted after 30 days. You can also delete your pin at any time using the link in your confirmation email — no login required.

Legal basis: Explicit consent (GDPR Art. 6(1)(a)). You must check the consent box before placing a pin. You may withdraw consent at any time by removing your pin.

6. Payment Processing

Purchases are processed by Paddle.com (Paddle.com Market Ltd), who acts as the Merchant of Record. They handle payment processing, invoicing, VAT/tax collection, and refunds. Your payment information is collected and stored by Paddle under their own Privacy Policy. We never see or store your payment details.

7. How We Store Your Data

Account data (email, subscription status, device fingerprints, session tokens) is stored in Cloudflare KV, a globally distributed key-value store. Data is encrypted in transit (TLS) and at rest.

8. Data Retention

We retain your account data for as long as your account exists. If you request deletion, we will remove your data within 30 days. Canceled subscriptions retain the registered (free) account; you may request full deletion at any time.

9. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

To exercise any of these rights, contact us at the email below.

10. Third-Party Services

ServicePurposePrivacy Policy
PaddlePayment processing (Merchant of Record)Link
CloudflareHosting, KV storage, analyticsLink
ResendTransactional email (login codes, notifications)Link

11. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date. We will not reduce your rights under this policy without your consent.

12. Contact

Panelario
Martin Sedlak, ICO: 06355919
Nabrezi Zavodu Miru 1884, 530 02 Pardubice I-Zelene Predmesti
Czech Republic
Email: info@panelario.com